You can reach our Customer Service, Technical, or Parts Department:

By Email: customerservice@cook-mfg.com
By Phone: 580-252-1699 ext. 2


Please have the serial number of the unit ready to give to the customer service representative.
 
  Warranty Questionnaire:
 
Name:
Address:
City/State/ZIP:  
Country
1st Phone:
2nd Phone:
E-mail:

Item information:		  
Part Number:
Description:
Serial Number:
 
 
Question/
Comments:		    


RETURNS:

A representative will contact you via phone within 24-48 business hours with a RMA number.

RMA form for online submission
RMA.pdf form for fax or mail submission

Only items under warranty will be accepted as returns.

A return authorization number (RMA) must be issued from the factory prior to the return of defective parts. An authorization number can be requested through the internet or by contacting customer service by phone Contact us. When contacting customer service, please have your unit’s model and serial number ready.

Directions for return:
The RMA number must be written on the outside of the box. Failure to do this could cause delay or refusal.

* Freight collect items will be refused.

Please contact customer service for any further questions.

View Limited Warranty